If you have any other questions, feel free to contact us at:
Frequently Asked Questions
Hey there! We’re here to help. Below are some frequently asked questions.
Feel free to reach out to our team at coconutnut.ca@gmail.com if we haven't answered your question below and we'll do our best to help you out.
Children’s Clothing and Accessories Boutique
Our children's clothing ranges from size 3T-10, suitable for ages 3-9. We provide detailed size charts on each product page to help you select the perfect fit.
Children’s Clothing Size Chart ( Ages 3-9)
You can email us at coconutnut.ca@gmail.com to report any product defects. Alternatively, you can call us at 204-691-8828. Once we confirm that, we will make a full refund to you as soon as possible.
In general, the color will not fade. However, if you are worried about color loss, you can pre-soak it in salt water for 30 minutes before the first use to avoid prolonged exposure to the sun and contact with bleach.
Yes! We offer a variety of matching accessories, including hair clips, hats, and small bags designed to pair perfectly with our children's clothing.
Absolutely. All our children's clothing and accessories are made from safe, non-toxic materials that comply with Canadian safety standards.
Women's Jewelry and Accessories
Our jewelry is made from high-quality materials, including sterling silver, silver-plated metals, gold-plated metals, stainless steel, and hypoallergenic materials suitable for sensitive skin.
Many of our rings are adjustable, and those that are fixed-size have their measurement clearly stated on the product page.
Yes. To prolong the life of your jewelry, avoid contact with water, perfumes, and harsh chemicals. Store them in a dry, cool place.
Shipping and Delivery
We ship across Canada. Shipping fees and delivery time vary based on your location and are calculated at checkout. The delivery fee in Manitoba is $5 CAD; the delivery fee in other provinces is $10 CAD.
Shipping typically takes 5 - 10 business days. We'll provide a tracking number so you can monitor your delivery.
Yes, we offer free shipping on orders over $100 CAD.
We accept returns and exchanges within 14 days of purchase, provided the items are unused, in their original packaging, and with tags attached. Certain items, such as earrings for hygiene reasons, are final sale. Please refer to our Return Policy page.
To start a return, please email or call us with your order number and reason for return. We'll guide you through the process. Our email: coconutnut.ca@gmail.com /Our landline: 204 691 8828.
Orders and Payments
We accept all major credit cards, PayPal, and Shopify Pay. You can also use Apple Pay or Google Pay for quick checkout.
If your order has not yet shipped, we can modify or cancel it. Please contact us as soon as possible.
Need More Help?
Email Address
Have questions? Drop us an email at Coconutnut.ca@gmail.com, and we’ll get back to you promptly!
Connect with us on Instagram @coconutnut.ca for quick updates and direct messages.